Diploma in

Front office operation and administration single subject (ICM)

Course overview

The aim of this course is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.

Our diploma program equips students in the basic areas of specialization and institutes provide hands on training to students.

Course outline

• Advanced bookings
• Check-in and related issues
• Guest accounting
• Security
• Hospitality
• Social skills
• Sales
• Marketing aspects
• Tariffs
• Yield management, groups etc.
• Control
• Staffing and equipment

Requirements

Course Duration: 6 months

Exam Body: ICM

Grade: D and below

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