DIPLOMA IN FRONT OFFICE OPERATIONS & ADMINISTRATION

DIPLOMA IN FRONT OFFICE OPERATIONS & ADMINISTRATION

Course Overview

The aim of this course is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.

Our diploma program equips students in the basic areas of specialization and institutes provide hands on training to students.

Course Content
•    Introduction to front office operations and administration
•    Advanced Bookings
•    Check-In & Related Issues
•    Guest Accounting
•    Security
•    Hospitality
•    Social Skills
•    Sales
•    Marketing Aspects
•    Tariffs
•    Yield Management, Groups
•    Control
•    Staffing & Equipment

Requirements
Course duration: 6 months
Exam Body: ICM

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