Diploma

Foundation in Travel and Tourism (IATA)

Course overview

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Course Outline

• Travel and Tourism Industry and the Travel Professional
• Serving the Travel Customer
• Tour Packages
• Fundamentals in Air Fares and Ticketing
• Hotels Products and Services
• Water Transport: Ferries and Cruise 1
• Land Transport: Introduction to Passenger Rail
• Customer Service
• Geography in Travel Planning
• Travel Formalities
• Air Transport Essentials
• Land Transport: Car and Camper
• Information Communication Technology
• Communication Skills
• Entrepreneurship
• Life Skills
• Customer Care
• Occupational Safety & Precautions

Requirements

Course duration: 15 Months

Exam body: IATA

Grade: D and Above