Diploma in

Customer service single subject(ICM)

Course overview

This course stresses that excellent customer service is considered as a prerequisite for any successful company. It aims to clarify what this means for the customer service manager or supervisor, in practical terms. A concise introduction to the business reasons for building good relationships with customers is presented as well as an examination of the management framework of customer service. The customer service manager’s role is explained and techniques offered that are easy to implement and will improve customer service.

Our Diploma in Customer Service will set you on a path to a successful career delivering exceptional customer service with potential employers.

Course outlines

• Introduction to Customer Service
• Challenges and Solutions of Customer Service
• Problem Solving
•  Management and Strategy A Strategy & Formulating a Plan for Success
• Empowerment
• Communications in Customer Service
• Managing Difficult Customers and Coping with Challenging Customers
• Motivation and Leadership Motivation
• Leadership in Customer Service
• Customer Retention and Measurement of Satisfaction
• Customer Service in a Changing Marketplace
•  Excellence in Customer Service

Requirements

Course Duration: 6 months

Exam Body: ICM

Grade: D and Below

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